How is it shipped?
We ship with Canada Post Monday through Friday. Some deliveries could require a signature and this is at the sole discretion of the carrier's driver. Large orders may arrive in multiple boxes.
When will I receive my order?
You can expect to receive your orders within 5-7 business days! You will receive an order confirmation email once processed and another notifying you it has shipped with tracking info and estimated arrival.
Where do you ship?
How much is shipping on my next orders?
You will still get to enjoy free shipping on orders $100 or more. If your order total is below $100, we charge a small fee of $15.00 to ship.
Is your site secure?
Our integrity and site security are very important to us and we have many measures in place to ensure that environment is completely secured and meets all industry standards and guidelines.
Where do I enter my discount code?
Please enter your discount code at checkout in the ‘Discount Code' field and click apply.
Why is my discount code not working?
First, please make sure your order meets the requirements of the discount code you wish to use. If you checked and are still having issues, please email us at email@example.com
I placed my order but forgot to apply my promo code, what do I do?
Please email us at firstname.lastname@example.org with your order number and promo code and we will look into this for you!
Can I cancel my order or edit my shipping address?
Please reach out to us at email@example.com and provide us with the order number and we will do our very best to help before the order ships out.
What if my item is damaged, incorrect or missing?
Sorry for the inconvenience! Please provide us the details at firstname.lastname@example.org
Can I return an item if I’m not happy with it?
Of course! If you are not satisfied with your purchase, you can definitely return the item for a refund within 14 days from delivery - less shipping costs. Please see our return policy here. If you have any additional questions, please email email@example.com
Can I edit my shipping address?
We will do our very best to help and in most cases, we are able to make an adjustment to the shipping address if the request is made before the order is shipped. Please email us at firstname.lastname@example.org
I received an incorrect item?
We are sorry for the error! Please let us know at email@example.com and we will have the correct item sent out and the return processed.
Forgot your password?
Select 'Forgot Password' on the sign in page and enter your email address, press ‘Reset’. You will a receive an email with a link to reset your password.
My invite code isn’t working?
Thank you for sharing Mepantry! If your code doesn’t work, email us at firstname.lastname@example.org